1. Our service and these terms
Last updated: October 5, 2026.
JPS provides a proxy purchasing service: we purchase eligible products from independent Japanese sellers on your instructions, receive them in Japan, and arrange storage, packing and international shipment. JPS is not the manufacturer or the original seller of those products.
Review these terms before creating an account or authorizing a purchase or shipment. Seller, marketplace, payment provider and carrier conditions may also apply to the relevant transaction. Mandatory consumer rights are not reduced by these terms.
2. Accounts and accurate information
Use an account you are authorized to operate and provide accurate contact, recipient and delivery information. You must have legal capacity to enter the transaction, or the necessary authorization under applicable law.
Keep your sign-in credentials secure and tell us promptly about suspected unauthorized activity. You are responsible for instructions you authorize and for updating information needed to process your purchases and shipments.
3. Purchase and auction instructions
Before authorizing a request, confirm the exact listing, seller, variation, quantity, condition, accessories and price. Original seller descriptions are important; machine translations may contain errors.
Requests are subject to availability and eligibility checks. An inquiry, quotation or submitted request does not guarantee a successful purchase. Auction bids may be binding under marketplace rules; set a maximum you are prepared to pay and check the deadline.
If the requested listing is unavailable, a materially different item or seller requires your approval. Preorder release dates and seller dispatch estimates may change.
4. Fees, wallet payments and refunds
You pay the item price and applicable purchase, domestic delivery, packing, optional service, storage and international shipping charges. Consult the current fee guide and the charges shown for your request before authorizing payment. Destination taxes and carrier or customs charges may be separate.
Purchases and shipments are paid through your JPS wallet using the available payment options. A wallet top-up is not a purchase instruction. Transactions may be delayed or declined if funds are insufficient or verification is required.
For a cancelled or unsuccessful transaction, contact support about eligible unused funds or a refund. Charges for services already performed and non-recoverable seller, payment or carrier costs may remain payable where disclosed and lawful. Refund method and timing depend on the transaction and payment provider; this does not affect rights required by law.
5. Restricted items and customs
Check whether the item can be purchased, exported from Japan and imported into your destination before ordering. Restrictions can depend on the contents, carrier and country, including batteries, liquids and dangerous goods. JPS may decline an ineligible request.
Provide truthful contents, value and recipient information for customs. JPS will not deliberately misdeclare a shipment or label a purchase as a gift to avoid taxes. You are responsible for applicable import duties, taxes and recipient requirements.
6. Warehouse storage and packing
The standard service includes basic receiving checks, not professional authentication, detailed testing or a guarantee of product condition. Request any available optional photos or checks before international shipment.
The current JPS offer includes 60 days of free warehouse storage; subsequent charges follow the published storage rates. Monitor your warehouse dates and arrange shipment in time. Consolidation, protective packing and retail-box choices depend on the items and shipping requirements.
Additional unpacking, repacking or parcel changes may incur the disclosed fees. If you cannot arrange shipment or payment, contact us to discuss the available options. Any handling of unclaimed goods must follow applicable notice and legal requirements.
7. International shipment and delivery
International delivery is arranged separately after the items reach Japan and the parcel is prepared. Available methods and final charges depend on the packed weight, dimensions, contents, destination and carrier.
Delivery estimates are not guaranteed dates. Seller delays, carrier disruption, customs checks and incorrect addresses can affect delivery. Where an address error or refused delivery causes additional costs, those costs may be payable by you where applicable and lawful.
Carrier protection and claims follow the selected carrier’s conditions. JPS can assist with eligible claims; this is not separate JPS insurance or a promise that every loss will be compensated.
8. Cancellations, returns and problems
Contact JPS promptly if you want to cancel or if an item is incorrect, damaged or materially different from the listing. Do not send products back without instructions. Preserve the item, packaging, original listing and relevant photos.
After a purchase or winning bid, cancellation or return depends on seller and marketplace rules and may not be available for a change of mind. Any applicable cancellation, return delivery or unpacking charges must be explained before you authorize the relevant action. Mandatory remedies under applicable law remain available.
9. Acceptable use and service restrictions
Do not use JPS for fraud, prohibited transactions, false declarations, unauthorized account access or interference with the service. JPS may restrict an account or request where needed for safety, suspected abuse, unpaid charges or legal compliance.
An account restriction does not erase existing payment obligations or lawful refund rights. Contact support if you believe a restriction is incorrect or need to resolve outstanding items.
10. Service limitations and legal rights
Third-party listing accuracy, authenticity, stock, seller performance and carrier operations are not fully controlled by JPS. We do not promise uninterrupted website access, error-free translation or that every item will suit your intended use.
JPS remains responsible for its own service obligations under applicable law. These terms do not exclude liability for fraud, intentional misconduct, gross negligence or any liability that cannot lawfully be excluded, and do not remove mandatory consumer rights.
11. Privacy and changes to these terms
Personal information is handled under the JPS Privacy Policy. Relevant account messages and email notices are used to communicate about your transactions.
When these terms change, we will publish the revised version and its effective date and provide any notice required by law. Changes do not retrospectively remove accrued rights; their application to existing transactions must comply with applicable law.
12. Questions and disputes
For a question or dispute, contact JPS with your order or parcel reference and relevant evidence so we can review the issue. You may still use the consumer protection bodies, courts or other remedies available under applicable law.
General inquiries can be sent to hello@proxyshoppingjapan.com. Existing customers may also use their account messages. The contact page explains what information to include.